Insurance is a cornerstone of holistic financial planning, protecting individuals and businesses against the unexpected risks and uncertainties of life. Choosing a trusted insurer with a high customer satisfaction, affordability and claims handling score is essential.
To help car owners find a reputable provider, MoneyGeek analyzed Arizona?s top insurers. The following companies stand out for their excellent financial strength, affordability and reputations.
1. Auto-Owners Insurance Co
Auto-Owners is an insurance company that has been around since 1916. They are known as “The No Problem People” and offer auto, home and life insurance policies. They also have a variety of other types of coverage such as roadside assistance, rental reimbursement and loan or lease gap insurance.
They have a low number of customer complaints when compared to other insurers we have analyzed and have a high claims processing score from CRASH Network. They also have a variety of discounts for their policyholders including discounts for paying on time and for having multiple policies with the company.
Their home and auto insurance policies can be bundled together and they have a wide range of coverage options such as roadside assistance, common loss deductibles and a loan or lease gap option. They also have an A++ financial strength rating from A.M. Best which indicates that they are financially sound and will be able to pay their claims.
2. State Farm
The company is best known for offering property and casualty insurance products, including auto and home insurance, but also offers life and banking services.
Customers have reported high levels of satisfaction with State Farm. In fact, the company ranked number one in customer satisfaction among car insurers in a 2022 J.D. Power study, and it was among the top three life insurance companies and no-medical exam insurance providers.
The company has 19,000 local agents across the country who can help customers find and manage their policies. Its auto insurance rates are typically in the third cheapest quartile, and the company offers a variety of discounts, including good student, multi-vehicle and Drive Safe & Save discount programs.
3. Auto-Owners Insurance Co – Young Adults
Auto-Owners car insurance costs are below the national average for good drivers. However, premiums are higher than other competitors for those who have had speeding tickets or at-fault accidents on their driving records. Costs also tend to be higher for parents adding teen drivers to their policies and those with poor credit.
Auto-Owners offers several add-ons to customize your coverage. These include collision, rental car and diminished value protection. You can also get discounts by bundling qualifying insurance policies and demonstrating a safe driving record. Other savings include the advance quote discount, green discount for paperless billing and online payments and paid-in-full discount for those who pay their annual car insurance bill upfront. Having certain safety features installed on your vehicle can also help lower your rates as well.
4. Auto-Owners Insurance Co – Offenses
It offers car, home and commercial policies in 30 states. It is in the second quartile of car insurance companies, according to WalletHub. Its premiums are relatively affordable, but it doesn’t offer as many discounts as other top car insurance companies.
The company has great scores from industry reviewers like J.D. Power and AM Best, but its customer ratings on Trustpilot and the Better Business Bureau are lower. Nevertheless, its auto and home (including renters and condo) insurance rates are still competitive.
It doesn’t offer a pay-per-mile car insurance option, but you can add rideshare coverage as an endorsement to your policy. Other coverage options include liability, personal property, guaranteed home replacement and sewer backup coverage.
5. Auto-Owners Insurance Co – Key Coverages
Auto-Owners offers home insurance policies that cover everything from air conditioner breakdown to sewer backup coverage. It also has add-on coverage for local ordinances and cyber protection for data stored online. It sells its products through a network of independent agents, which can give customers personalized service and tailor policy solutions.
Overall, Auto-Owners has a decent reputation among insurance companies. It has a high rating from AM Best and a low complaint index compared to other insurers. However, the company does have some negative customer reviews on Trustpilot and the BBB. These complaints typically focus on claims issues and how quickly they resolve problems. The company is known to offer a variety of discounts, including bundling, safe driving, anti-theft systems and paperless billing. It also offers a purchase price guarantee for cars, which can avoid depreciation in the event of a total loss.
6. Auto-Owners Insurance Co – Customer Satisfaction
Auto-Owners Insurance Group is one of the best car insurers to consider if you live in its service area. They are also rated highly by the independent reviewer AM Best and have low NAIC complaints.
However, WalletHub’s customer satisfaction ratings for home and auto insurance are below average for the company. In addition, their online account management is limited.
Despite below-average scores for both home and auto, Auto-Owners has a good reputation for claims handling. It also offers multiple ways to save on your premium, including a multi-policy discount and payment history reward. Additionally, the company’s stable financial standing and strong creditworthiness make it a trustworthy option. Their policies are available in 26 states.
7. Auto-Owners Insurance Co – Claims Handling
Having excellent customer service is an important factor when choosing an insurance company, and Auto-Owners delivers on this front. The company has a high claims satisfaction rating, and it is very prompt in paying out on insurance claims.
The insurance company also offers a number of additional coverages to help protect policyholders. These include purchase price guarantee, which ensures that a vehicle?s value is not reduced due to depreciation, and rental car coverage. Other extras include extended roadside assistance and a discount on auto insurance for owners of rental cars. Auto-Owners also provides options to cover off-road vehicles, including ATVs and off-road motorcycles, as well as motorhome and RV coverage. It can even cover utility trailers, and it offers business policies to help protect small businesses from risks such as pollution spills and workers compensation.